Having problems using one of our plugins? Please follow this troubleshooting guide first!

Troubleshooting Guide

  1. Check that your Operating System supported
    • Currently only Windows 10 is officially supported! Mac releases coming in 2024.
  2. Ensure that your DAW (e.g. Ableton Live) supports VST3 plugins
    • Some DAWs only support other formats, such as VST2.
  3. Verify that your DAW is pointed towards the folder that contains the plugin
    • In your DAW settings, ensure that the correct folder is selected for plugins.
    • By default, Shadowbox is installed to C:\Program Files\Common Files\VST3\ on Windows.

If you are still experiencing issues after this, please write me an email at !


What file formats are your plugins available in?

Currently, VST3 only.

What operating systems are supported by your plugins?

Currently, only Windows 10 is officially supported.

Why isn’t my plugin showing up in my DAW?

Please follow the troubleshooting guide above!

How can I request a refund?

Send me an email at and I will get you sorted!